Legal Document
These Terms of Service ("Agreement") constitute a legally binding contract between Brand Docks ("Company," "we," "our," or "us") and any individual, business, or entity ("Client," "you," or "your") that engages, accesses, or uses our services. By signing a service proposal, making a payment, or communicating your acceptance of our services through any channel — including but not limited to WhatsApp, email, or verbal agreement — you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety.
⚠️ If you do not agree to these Terms, you must not engage our services.
Brand Docks is a digital marketing agency registered and operating from Junagadh, Gujarat, India. We provide a range of digital services including Social Media Management, Content Production, Website and Custom System Development, AI Automation and WhatsApp Marketing. Our services are delivered remotely and in-person as applicable.
Brand Docks agrees to provide only those services explicitly outlined in a signed Service Proposal, Work Order, or any other written agreement ("Scope of Work") delivered to the Client. Any additional tasks, features, revisions, or deliverables requested beyond the agreed Scope of Work constitute a Change Request and will be subject to additional charges.
Brand Docks reserves the right to:
The Client agrees to:
All Brand Docks services require advance payment unless otherwise agreed in writing. Work shall not commence until payment has been received and confirmed.
For ongoing retainer services, invoices are issued on the 1st of each billing cycle and are due within 3 business days. Late payment beyond 5 business days may result in suspension of all active services without prior notice.
Brand Docks reserves the right to revise pricing for any service at any time. Clients on active retainers will be notified at least 15 days in advance of any price revision.
All prices quoted are exclusive of applicable Goods and Services Tax (GST) or any other statutory taxes unless explicitly stated otherwise.
In the event of non-payment, Brand Docks reserves the right to withhold, suspend, or delete any deliverables, assets, or access previously provided to the Client. Brand Docks shall not be liable for any business loss arising from such suspension.
Each service package includes a defined number of revision rounds as specified in the Scope of Work. Revisions beyond the included limit will be billed at Brand Docks' prevailing hourly or per-revision rate.
A revision is defined as a minor modification to an already-approved concept, layout, or deliverable. A change in direction, complete redesign, or addition of new content is not a revision — it is a new request and will be scoped and quoted separately.
Approved deliverables are considered final. Clients requesting changes after sign-off or approval shall be charged for rework at the applicable rate.
Full ownership of all final deliverables (graphics, copy, code, videos, etc.) transfers to the Client only upon receipt of full payment. Until then, all work-in-progress remains the exclusive property of Brand Docks.
The Client grants Brand Docks a perpetual, non-exclusive, royalty-free right to display, publish, and share any completed work in Brand Docks' portfolio, case studies, social media, and promotional materials, unless a written confidentiality agreement is signed prior to project commencement.
Where Brand Docks uses licensed stock images, fonts, plugins, or third-party tools in delivering services, such assets remain subject to their respective licensing terms. Brand Docks is not liable for any restrictions or costs arising from third-party license violations caused by the Client's misuse.
Both parties agree to keep confidential all proprietary, business-sensitive, and non-public information shared during the course of the engagement. Brand Docks will not disclose Client information to third parties without prior written consent, except as required by law.
This obligation does not apply to information that is publicly available, independently developed, or already known to the receiving party at the time of disclosure.
Brand Docks does not guarantee specific outcomes including but not limited to follower growth, lead generation, sales conversion, website traffic, or revenue. Digital marketing results depend on a multitude of external factors beyond our control.
Brand Docks' services operate on third-party platforms (Instagram, WhatsApp, Meta, Google, Shopify, etc.). We are not liable for changes in platform algorithms, policies, or outages that affect service delivery or results.
To the maximum extent permitted by applicable law, Brand Docks' total liability to the Client for any claim arising under or in connection with this Agreement shall not exceed the total fees paid by the Client in the three (3) months preceding the claim. Brand Docks is not liable for indirect, consequential, incidental, or punitive damages.
Brand Docks shall not be held in breach of this Agreement or liable for any delay or failure to perform its obligations if such delay or failure results from circumstances beyond its reasonable control, including acts of God, government restrictions, internet outages, pandemic, or natural disasters.
The Client may terminate this Agreement with 30 days' written notice. No refund will be issued for the current billing cycle. Any outstanding balances remain payable.
Brand Docks may terminate this Agreement immediately, without refund, in the event of:
Upon termination, Brand Docks will deliver all completed and paid-for deliverables. Work in progress will only be handed over upon receipt of all outstanding payments.
In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter amicably through direct negotiation within 15 days of written notice of the dispute.
If no resolution is reached, the dispute shall be subject to the exclusive jurisdiction of the courts located in Junagadh, Gujarat, India, and governed by the laws of India.
Brand Docks reserves the right to amend these Terms of Service at any time. Clients will be notified of material changes via email or through our website. Continued use of services after such notification constitutes acceptance of the updated Terms.
These Terms of Service, together with any signed Service Proposal or Work Order, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements. No oral or implied agreements shall override these written Terms.