Privacy Policy – Brand Docks

Brand Docks ("we," "our," or "us") is committed to protecting the privacy and security of personal information entrusted to us by our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you engage with our services, visit our website (www.branddocks.com), or communicate with us through any channel. By engaging our services or using our website, you consent to the practices described in this Policy.

Information We Collect

1.1 You Provide Directly

Full name, business name, phone number, and email address
Business information including industry, goals, target audience, and branding assets
Login credentials for social media accounts, websites, or advertising platforms shared with us for service delivery
Payment details (processed through secure third-party gateways; Brand Docks does not store card or bank account numbers)
Project briefs, documents, images, and any other materials you share with us

1.2 Collected Automatically

Website usage data including IP address, browser type, device type, pages visited, and time spent on our website
Cookies and similar tracking technologies used to improve website functionality and analyse traffic

1.3 From Third Parties

Analytics and performance data from social media platforms, advertising accounts, or website analytics tools linked to your accounts

How We Use Your Information

Brand Docks uses the information collected for the following purposes:

To deliver, manage, and improve the services outlined in your service agreement.
To communicate with you regarding project updates, invoices, approvals, and service matters.
To process payments and maintain financial records in compliance with applicable law.
To analyse and report on the performance of your marketing campaigns or digital assets.
To send you relevant updates about our services, new offerings, or industry insights (you may opt out at any time).
To comply with legal obligations, resolve disputes, and enforce our agreements.
To protect the security and integrity of our operations and prevent fraudulent activity.

How We Share Your Information

Brand Docks does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We may share data with trusted third-party vendors (e.g., cloud storage, project management tools, payment processors) strictly for the purpose of delivering our services. These vendors are bound by confidentiality obligations.
Platform Integrations: In performing social media, advertising, or web services, data may be processed by third-party platforms such as Meta, Google, WhatsApp Business API, Shopify, and others. Their respective privacy policies govern such processing.
Legal Compliance: We may disclose your information if required by law, court order, or regulatory authority.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity under the same privacy protections.

Data Storage & Security

Your information is stored on secured systems with restricted access. We implement commercially reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, Brand Docks cannot guarantee absolute security and shall not be liable for unauthorized access beyond our reasonable control.

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. Upon termination of services, data will be retained for a maximum of 2 years before secure deletion, unless otherwise required.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience and collect usage analytics. Types of cookies used:

Essential Cookies: Required for basic website functionality.
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
Marketing Cookies: Used to track the effectiveness of our promotional efforts.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Your Rights

Subject to applicable law, you have the right to:

📄Access the personal information we hold about you

✏️Request correction of inaccurate or incomplete data

🗑️Request deletion of your data where it is no longer required for legitimate purposes

📧Withdraw consent to marketing communications at any time

⚖️Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at branddocks@gmail.com. We will respond within 15 business days.

Third-Party Links

Our website or service materials may contain links to third-party websites or platforms. Brand Docks is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party platforms you interact with.

Children's Privacy

Brand Docks' services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it promptly.

Updates to This Policy

Brand Docks may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The revised policy will be posted on our website with an updated effective date. Continued engagement with our services following any update constitutes acceptance of the revised Policy.

For any questions, concerns, or requests related to this Privacy Policy, please contact:

📧 Email: branddocks@gmail.com

🌐 Website: www.branddocks.com

📍 Address: Junagadh, Gujarat, India