Refund Policy

Brand Docks operates a strict no-refund policy on all services once work has commenced. This applies regardless of whether the Client has reviewed, approved, or utilized the deliverables. Commencement of work is defined as any of the following events — whichever occurs first:

• Payment is received and confirmed.
• A kick-off meeting, briefing session, or onboarding call is conducted.
• Any research, strategy, design, content creation, or development activity has been initiated by Brand Docks.
• Access to Client accounts, assets, or platforms has been granted and utilized.

The following services are strictly non-refundable under all circumstances:

A partial refund may be considered only under all of the following exceptional conditions:

Even where the above conditions are met, Brand Docks reserves the sole right to determine whether a partial refund is appropriate and at what amount. A processing fee of 10% of the total invoice value or INR 500 (whichever is higher) will be deducted from any approved refund to cover administrative and payment gateway costs.

Approval of a partial refund is at the complete discretion of Brand Docks management and shall not set a precedent for future engagements.

If a Client requests an early termination of a monthly retainer after work has commenced within that billing cycle, the following applies:

• No refund will be issued for the current billing cycle.
• Services will continue until the end of the paid billing period unless Brand Docks determines otherwise.
• Any deliverables completed up to the termination date will be handed over upon clearance of all outstanding dues.

Pausing a service mid-cycle does not entitle the Client to a pro-rata refund or credit for unused days.

If the Client is dissatisfied with a deliverable, Brand Docks' first course of action is revision within the agreed revision scope (as specified in the Scope of Work). Dissatisfaction with creative direction, subjective preferences, or change of business goals does not qualify as a service failure and does not entitle the Client to a refund.

Brand Docks considers a deliverable to be satisfactorily completed when it meets the requirements outlined in the original brief. If a Client has changed the brief after work commenced, any additional work shall be treated as a Change Request and billed separately.

In the rare event that Brand Docks is unable to deliver an agreed service due to circumstances beyond our control (force majeure), we will offer the Client one of the following remedies at our discretion:

• Rescheduling of the service to the next available date.
• A service credit applicable toward future Brand Docks services.

Cash refunds in force majeure situations are not guaranteed and will be assessed on a case-by-case basis.

Initiating a chargeback or payment dispute through a bank or payment gateway without first attempting resolution with Brand Docks directly is a breach of this Agreement. In the event of an unjustified chargeback:

• Brand Docks reserves the right to suspend all active services immediately and without notice.
• All work-in-progress and completed deliverables will be withheld until the dispute is resolved.
• Brand Docks will submit documented evidence of services rendered to contest the chargeback.
• The Client may be held liable for any chargeback fees, legal costs, or recovery expenses incurred by Brand Docks.

Brand Docks has a zero-tolerance policy for fraudulent chargebacks.

Refund requests must be submitted in writing via email to branddocks@gmail.com with the subject line 'Refund Request – [Your Name/Company]'. The email must include:

• Client name and business name.
• Invoice number and date of payment.
• Detailed reason for the refund request.
• Supporting documentation, if applicable.

Refunds, if approved, will be processed in the same currency and to the same payment method used for the original transaction. Brand Docks is not responsible for any currency conversion losses, bank charges, or delays in refund processing imposed by third-party payment gateways.

Brand Docks reserves the right to modify this Refund Policy at any time. The updated policy will be published on our website with a revised effective date. Your continued engagement with our services constitutes acceptance of any such changes.

For queries related to this Policy, contact us at branddocks@gmail.com or visit www.branddocks.com.